Effective Date: 9/12/2024

Privacy Policy

Welcome to Ally Advocates ("we," "our," "us"). Your privacy is critically important to us. This Privacy Policy details how we collect, use, disclose, and protect your personal information in accordance with applicable privacy laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR). By accessing or using our services, you agree to the practices outlined in this policy.

1. Information We Collect:

We collect various types of information to provide and enhance our services, including:

Personal Information: Includes identifiers such as your name, email address, phone number, and other contact information.

Health Information: Medical history, treatment details, and other health-related data necessary for the functionality of our services.

Usage Data: Information about your interaction with our website and services, including IP addresses, device types, browser types, and access times.

Cookies and Tracking Technologies: We utilize cookies, web beacons, and similar technologies to collect information on your preferences and usage patterns.

How We Use Your Information:

We use your information for the following purposes:

Service Delivery: To provide, manage, and improve our healthcare-related services.

Customer Communication: To communicate with you regarding service updates, support, and other relevant information.

Analytics and Research: To analyze usage patterns, improve our services, and develop new features.

Legal Compliance: To comply with legal obligations, enforce our terms, and respond to legal requests.

Data Sharing and Disclosure:

We may share your information under the following circumstances:

Service Providers: With trusted third-party vendors who assist in delivering our services, subject to confidentiality agreements.

Legal Requirements: When required by law, regulation, or legal process.

Business Transactions: In connection with mergers, acquisitions, or sales of business assets, where your information may be transferred.

Consent: When you provide explicit consent for specific uses of your information.

Data Security:

We employ state-of-the-art security measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.

HIPAA Compliance:

We are committed to protecting your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA). The following outlines how we handle and safeguard your protected health information (PHI):

Protected Health Information (PHI): We collect, use, and disclose PHI only as necessary to provide our services, as permitted by HIPAA. PHI includes any information that relates to your health condition, treatment, or payment for healthcare services.

Use and Disclosure of PHI: We use and disclose PHI for purposes related to treatment, payment, and healthcare operations, as well as for any other purposes required by law. We ensure that any disclosures of PHI to third parties are in compliance with HIPAA regulations.

Data Security: We implement strict security measures to protect PHI from unauthorized access, alteration, or disclosure. This includes physical, administrative, and technical safeguards to ensure the confidentiality and integrity of your health information.

Your Rights Under HIPAA: You have the right to access, amend, and obtain a copy of your PHI. You also have the right to request restrictions on certain uses and disclosures of your PHI and to receive an accounting of disclosures.

Breach Notification: In the event of a breach of your PHI, we will notify you in accordance with HIPAA requirements and take appropriate measures to address the breach and mitigate any potential harm.

Your Rights:

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

Access: The right to access the personal data we hold about you.

Correction: The right to request corrections to inaccurate or incomplete data.

Deletion: The right to request deletion of your personal data, subject to legal and contractual obligations.

Portability: The right to receive your personal data in a structured, commonly used format.

Objection: The right to object to the processing of your personal data under certain circumstances.Opt-Out: The right to opt-out of marketing communications.For California residents, you have additional rights under the CCPA, including:

Request for Information: The right to request information about the categories and specific pieces of personal data we collect, use, and share.

Request for Deletion: The right to request the deletion of your personal data.

Non-Discrimination: The right not to be discriminated against for exercising your CCPA rights.

Cookies and Tracking Technologies:

We use cookies and similar technologies to enhance user experience, analyze usage, and deliver targeted advertising. You can manage your cookie preferences through your browser settings.

International Data Transfers:

If you are accessing our services from outside the United States, your information may be transferred to, stored, and processed in the U.S. or other countries. We ensure that such transfers comply with applicable data protection laws and are conducted with adequate safeguards.

Changes to This Privacy Policy:

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the revised policy on our website with an updated effective date. Your continued use of our services following such changes constitutes acceptance of the revised policy.

Contact Us:

For questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us here.

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