FAQs

Our comprehensive FAQ section covers everything you need to know about our services, including how we assist individuals and organizations, our policies, and how to get the most out of our solutions. If you have any other questions, please contact our compassionate support team directly.

What is Ally Advocates and what services do you offer?

We provide advanced solutions for managing medical debt and reducing healthcare costs. We offer a comprehensive guide for managing medical debt, full advocacy services, and a range of tools to help individuals and organizations save on healthcare expenses.

Our services include negotiating medical bills, finding low-cost providers, and applying for financial assistance programs.

How does Ally Advocates differ from traditional insurance?

We are not an insurance provider, policy, or affiliated with any insurance carriers. Our services are designed to assist with managing medical debt and reducing healthcare costs through advocacy and technology, rather than providing insurance coverage.

Who can benefit from your services?

Our services are designed for individuals facing challenges such as medical debt, inflated healthcare costs, problematic hospital billing, debt collections, and navigating financial programs. We also support organizations seeking to optimize their healthcare spending and benefits. We offer solutions for both personal medical debt management and employer healthcare cost reduction.

How do I sign up for your services?

You can sign up by visiting our website and selecting the service that best fits your needs. For immediate access, purchase our guide, or for ongoing support, choose our full advocacy services.

What is included in the Medical Debt Guide?

The Medical Debt Guide includes expert-crafted strategies for managing and reducing medical debt, including sample letters, negotiation tactics, and information on leveraging legal protections. It is a comprehensive resource to help you navigate the complexities of medical billing.

Can I cancel my subscription to the advocacy services?

Yes, you can cancel your subscription at any time. However, please note that if you cancel after 72 hours of signing up, you will be billed for the entire month. Immediate cancellation is available within the first 72 hours, and no charges will be applied minus applicable processing fees.

What should I do if I receive a surprise medical bill?

Contact us immediately for assistance. We can help negotiate the bill, verify its accuracy, and explore financial assistance options to reduce or eliminate the charges.

For Employers: How can your solutions benefit my organization?

Our solutions help organizations reduce healthcare costs, enhance employee benefits, and simplify HR management. By using our tools and services, you can offer top-tier benefits while managing expenses effectively.

For Employers: What is included in the Employer Solutions package?

The Employer Solutions package includes access to our cost-saving tools, advocacy services for negotiating claims, and strategies for enhancing self-funded and level-funded plans. It is designed to maximize efficiency and reduce costs for your organization.

For Employers: Can we get a discount if we enroll multiple employees?

Yes, we offer group discounts. Contact us for more details on pricing and how we can tailor our services to fit the needs of your organization.

How do I get started with Employer Solutions?

To get started, reach out to our support team. We will guide you through the process and help you implement our solutions within your organization.

Where can I find more information about your terms and policies?

Detailed information about our terms of use, privacy policy, disclosures, and cookie policy can be found on our website. If you have any specific questions, feel free to contact us.
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